Privacy Policy

    Marketli Pty Ltd

    Last updated: February 2025

    1. Introduction

    Marketli ("Marketli", "we", "our", or "us") is committed to protecting your privacy and handling personal information in a transparent and secure way.

    This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use the Marketli platform, website, mobile applications, and related services (together, the "Services").

    We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    By using Marketli, you consent to the handling of your personal information as described in this Privacy Policy.

    2. What Information We Collect

    We may collect the following types of personal information:

    (a) Identity & Contact Information

    • Name
    • Email address
    • Phone number
    • Business name
    • Professional role (e.g. buyer, seller, mortgage broker, buyer's agent, real estate agent)

    (b) Account & Platform Data

    • Login credentials (securely stored)
    • Profile information
    • Connections, referrals, and interactions on the platform
    • Messages sent through Marketli
    • Activity logs and usage data

    (c) Property & Transaction-Related Information

    • Property preferences or requirements
    • Referral details between users
    • Deal or transaction status (high-level, non-financial unless explicitly provided)

    (d) Technical Information

    • IP address
    • Device and browser information
    • Cookies and similar tracking technologies
    • Log files and analytics data

    (e) Payment Information (if applicable)

    • Billing details (processed securely via third-party payment providers)
    • We do not store full credit card details

    3. How We Collect Information

    • Create an account
    • Complete a profile
    • Connect with other users
    • Send or receive referrals
    • Communicate through the platform
    • Use our website or apps
    • Contact us for support
    • Subscribe to updates or marketing communications

    4. How We Use Your Information

    • Provide, operate, and improve Marketli
    • Facilitate connections and referrals between users
    • Verify identity and professional roles
    • Communicate with you about your account
    • Provide customer support
    • Send important service notices
    • Send marketing or product updates (you can opt out)
    • Monitor usage and improve platform performance
    • Comply with legal and regulatory obligations

    5. How We Share Information

    (a) With Other Users

    Information you choose to make visible may be shared with other Marketli users as part of the platform's core functionality.

    (b) With Service Providers

    • Cloud hosting providers
    • Analytics providers
    • Payment processors
    • Email and messaging services

    (c) Legal & Regulatory

    We may disclose information if required by law, court order, or regulatory authority, or to protect our legal rights.

    (d) Business Transfers

    If Marketli is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

    6. Cookies & Analytics

    • Improve user experience
    • Understand how the platform is used
    • Measure performance and engagement

    7. Data Storage & Security

    We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

    • Secure servers
    • Encryption where appropriate
    • Access controls
    • Ongoing monitoring

    8. Overseas Disclosure

    Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle information in a manner consistent with Australian privacy laws.

    9. Access & Correction

    • Request access to your personal information
    • Request correction of inaccurate or outdated information

    Requests can be made by contacting us using the details below.

    10. Marketing Communications

    We may send you product updates, insights, or promotional messages. You can opt out at any time by using the unsubscribe link or contacting us.

    11. Retention of Information

    • Provide our Services
    • Meet legal and regulatory requirements
    • Resolve disputes
    • Enforce our agreements

    12. Complaints

    If you have a complaint about how we handle personal information, please contact us first. We take privacy concerns seriously and will respond promptly.

    If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

    13. Changes to This Policy

    We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date noted at the top.

    14. Contact Us

    Marketli

    📧 Email: help@marketli.app

    🌐 Website: marketli.app