Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Marketli platform, website, mobile applications, and related services (together, the "Services") operated by Marketli Pty Ltd ("Marketli", "we", "our", or "us").

By creating an account, accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.

If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Eligibility & Accounts

• You must be at least 18 years old and able to enter into a binding contract under Australian law.
• You must provide accurate, current and complete information when registering.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must notify us promptly if you suspect unauthorised access to your account.

3. Professional Users

Some features of the Services are reserved for users who register as professionals (including buyer's agents, mortgage brokers, real estate agents and other property-industry professionals).

• You warrant that any professional credentials, licences or qualifications you represent on the platform are accurate and current.
• You are solely responsible for complying with all laws, regulations, professional standards and licensing requirements applicable to your profession in your jurisdiction.
• You must promptly update your profile if your professional status changes.
• We may suspend or remove professional features if we have reasonable grounds to believe a representation is inaccurate.

4. Connections, Referrals & Marketplace Conduct

The Services facilitate introductions, connections and referrals between users. Marketli is a platform; we are not a party to any engagement, contract, transaction or commercial arrangement that arises between users.

• You are responsible for evaluating the suitability and credentials of any other user before engaging with them.
• You must conduct yourself professionally and lawfully in all communications and dealings with other users.
• You must honour any commercial terms you agree directly with another user (including referral fees, commissions or service arrangements).
• You must not use the Services to harvest data, scrape contact information, or contact other users for purposes outside the platform's intended use.

5. Acceptable Use

You must not, and must not permit any other person to:

• Use the Services for any unlawful, fraudulent, deceptive or misleading purpose;
• Impersonate another person or misrepresent your identity, role or affiliation;
• Upload or transmit viruses, malware, or any code designed to disrupt the Services;
• Attempt to gain unauthorised access to any part of the Services, other accounts, or related infrastructure;
• Interfere with, disable, or overload the Services or any associated networks;
• Reverse engineer, decompile, or attempt to extract source code from the Services, except as permitted by law;
• Resell, sublicense or commercially exploit the Services without our prior written consent;
• Use the Services to send unsolicited messages, spam, or unauthorised marketing.

6. No Real-Estate, Financial or Legal Advice

Marketli is a connectivity and workflow platform. Nothing on the Services constitutes real-estate, financial, investment, taxation, legal or other professional advice from Marketli. Information provided by other users on the platform is their own and not endorsed or verified by us.

Before making any decision based on information found through the Services, you should obtain independent advice from a suitably qualified professional.

7. Connected Third-Party Services

The Services may allow you to connect third-party accounts (for example, your Google or Microsoft email inbox) so that Marketli can perform actions on your behalf, such as sending emails from your address.

• You authorise Marketli to use the access you grant solely for the features you have requested within the Services.
• You may revoke any connection at any time, either inside Marketli or directly with the third-party provider.
• Your use of any third-party service is subject to that provider's own terms and privacy policy.
• We are not responsible for the availability, accuracy or behaviour of third-party services.

8. Fees & Payment

Some features of the Services may be offered on a paid basis. Where fees apply, they will be disclosed to you before you incur them.

• Fees are payable in Australian Dollars unless otherwise stated and are inclusive of GST where applicable.
• You authorise us, or our payment processors, to charge your nominated payment method for all fees due.
• Subscription fees are non-refundable except where required by law (including the Australian Consumer Law).
• We may change pricing on reasonable notice; changes will not affect the current paid-up term of any active subscription.

9. Intellectual Property

The Services, including all software, design, text, graphics, logos and trademarks, are owned by or licensed to Marketli and are protected by Australian and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services solely as permitted by these Terms. No other rights are granted.

10. Your Content

You retain ownership of content you submit to the Services ("Your Content"). By submitting Your Content, you grant Marketli a worldwide, royalty-free licence to host, store, transmit, display, reproduce and process Your Content as necessary to operate, improve and provide the Services to you.

• You warrant that you have all rights necessary to grant this licence.
• You are solely responsible for the accuracy, legality and appropriateness of Your Content.
• We may remove Your Content if we reasonably believe it breaches these Terms or applicable law.

11. Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.

12. Service Availability

We aim to make the Services available reliably, but we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable for maintenance, updates, or reasons outside our reasonable control.

13. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis. We make no warranties or representations about the accuracy, reliability, completeness, or timeliness of any content provided through the Services, including content provided by other users.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

14. Limitation of Liability

To the maximum extent permitted by law, Marketli's total liability to you, in aggregate, arising out of or in connection with the Services or these Terms is limited to the greater of (a) the fees you have paid to Marketli in the twelve months immediately preceding the event giving rise to the liability; or (b) AUD $100.

Marketli will not be liable for any indirect, incidental, consequential, special or exemplary loss or damage, including loss of profits, revenue, goodwill, opportunity, or data, however caused.

Where the Australian Consumer Law applies and our liability cannot be excluded, our liability is limited (at our option) to re-supplying the Services or paying the cost of having them re-supplied.

15. Indemnity

You agree to indemnify and hold harmless Marketli, its officers, employees and agents from and against any claims, losses, damages, liabilities and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services; (b) your breach of these Terms; (c) your dealings with other users; or (d) your breach of any law or third-party right.

16. Suspension & Termination

• You may close your account at any time using the in-product controls or by contacting us.
• We may suspend or terminate your access immediately if we reasonably believe you have breached these Terms, posed a risk to the platform or other users, or engaged in conduct that may expose us to legal liability.
• On termination, your licence to use the Services ends. Provisions intended by their nature to survive termination will continue to apply.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to you through the Services or by email. Your continued use of the Services after the effective date of an update constitutes acceptance of the updated Terms.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You and Marketli each submit to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them in respect of any dispute arising out of these Terms or the Services.

19. General

• If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force.
• A failure or delay in enforcing a right under these Terms is not a waiver of that right.
• You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to a related body corporate or in connection with a sale or restructure.
• These Terms, together with the Privacy Policy and any other policies referenced within the Services, constitute the entire agreement between you and Marketli regarding the Services.

20. Contact Us