Creating appointments

The Appointments page (the item called Calendar until September 2026) shows your team's dated work in one place: appointments you create, appointments booked online through your appointment links, workspace tasks and key dates. Its address has not changed.

Starting an appointment

Click New appointment on the Appointments page, on a lead, or on a client's page. From a lead or client the person is added as the first attendee and the appointment is linked to their record. You can also start one with nothing prefilled from the + menu in the top bar.

What to fill in

• Title and an optional description. Attendees see both in the invitation.
• Date, start and end time, in the time zone shown. The zone defaults to your business's time zone (Company settings), or your own availability zone if none is set. The end time must be after the start.
• Organiser and Calendar. The organiser is you, unless you are an owner or admin picking a colleague. The calendar is the organiser's connected Google or Microsoft account. Invitations always leave the organiser's own calendar.
• Location: Online, In person or Phone. Online appointments can generate a Google Meet or Microsoft Teams link, use your own link, or have none. In-person appointments need an address or a description of where to meet. Phone appointments need the number and who calls whom.
• Attendees: search your leads, clients and staff, or add someone by name and email. The same email address is never added twice, so everyone in the list receives exactly one invitation. Adding a person by hand does not create a lead or client.

Before you save, the sheet lists anything the organiser already has at that time: other appointments, including ones booked online, and busy time on their connected calendar. You can still save over a clash.

Invitations

Invitations are sent by the calendar provider, one per attendee, from the organiser's own account. Marketli sends no invitation email of its own, so nobody receives two. When you edit or reschedule, the provider sends everyone the update; when you cancel, the provider sends the cancellation and removes the meeting.

If the organiser has no calendar connected, the appointment is saved in Marketli only and the sheet says so before you save. Connect Google or Microsoft on your Profile, then edit the appointment and pick the calendar to send the invitations.

If the calendar refuses the event, the appointment is still saved and the detail sheet shows the reason with a Send invitations button. Retrying never creates a second meeting. Invitations are never sent for a meeting that has already started.

Appointments brought in from GoHighLevel when your business moved to Marketli send nothing on their own. To send one, open it and click Send invitation now. The button appears while the appointment is still to come and someone on it has an email address. It goes from the organiser's connected calendar, and every attendee needs an email address first. Editing one of these appointments keeps any attendee who came in without an email address.

What the invitation looks like

The invitation carries the title, your notes for this appointment, when it is (in the appointment's time zone), where it is or how to join, and who organised it. Under Company settings you can add an Appointment invitation note, standing text such as parking directions or what to bring, which appears under "Please note" in every invitation your team sends. When a Teams or Meet link is generated, the provider adds its own join block below.

After it is saved

Open an appointment from the Appointments page or from the lead or client to see who accepted, declined or has not replied yet. Click Refresh responses to read the latest from the calendar. Edit or reschedule changes the details for everyone; Cancel appointment removes the meeting and notifies the attendees.

Adding an automation

When you create an appointment you can pick one Automation from the dropdown, for example a reminder the day before or a follow-up afterwards. The dropdown lists the Added to an appointment automations your company has switched on, and only appears when there is at least one.

• Everyone on the appointment gets their own messages, apart from your team.
• Emails come from the organiser's connected inbox. Texts come from the number the automation names, or otherwise from the organiser's own default number.
• If that default is the organiser's own mobile, replies go to their phone and won't appear in Marketli.
• Rescheduling moves the reminders, and cancelling the appointment stops them.
• Adding someone later starts them on the automation from the beginning. Removing someone stops their messages.

The "Appointment booked online" automations still fire only for online bookings, and the invitation is still the confirmation.

Adding an automation later

You can add an automation to an appointment that already exists, for example one imported from another system or one where you forgot to pick a reminder. Open the appointment and find Reminders and follow-ups. It lists each automation on the appointment and how it is going for each person: waiting, done or stopped.

1. Under Add automation, choose one of your switched-on Added to an appointment automations.
2. Leave Send the first messages now unticked unless you want them. Unticked, the steps that are set to go straight away, such as a "you're booked" confirmation, are skipped and show as skipped in the history. Everything from the automation's first wait onwards runs as normal.
3. Click Add automation.

Reminders are timed from the appointment's start, as always. If a reminder's time has already passed, for example a "day before" reminder added three hours before the meeting, it is skipped rather than sent late.

• Who can add or remove one: the organiser, the person who created the appointment, and owners and admins.
• Until when: automations can be added until the appointment starts. Cancelled appointments can't have them.
• The same automation twice: while an automation is running for everyone on the appointment it can't be added again. Remove stops its remaining messages; you can add it again afterwards.
• People without an email address or mobile: emails are skipped for anyone with no email address, and texts for anyone with no mobile. Everything else still goes.