The community
Ask questions, share wins and read the help docs, all in one place inside Marketli.
The community is where Marketli professionals talk to each other. Open it from Community in the menu. It is for you and your team, never for your clients: a client account cannot see it, cannot search it and cannot post in it.
What is in there
Posts are grouped into seven categories:
| Category | What it is for |
|---|---|
| Announcements | What is new from the Marketli team. Only we post here. |
| Questions | Anything you are stuck on. |
| Wins | Deals closed, reviews landed, milestones hit. |
| Website | Your site, your domain, and everything pointing at it. |
| Leads and follow-up | Capturing enquiries and staying on top of them. |
| Reviews and referrals | Asking for reviews, and sending work to each other. |
| Feature requests | What you want Marketli to do next. |
The help docs live in the community too, under Help docs in the left rail. They are the same guides as the public help centre, just inside the app so you do not lose your place.
Writing a post
Pick New post, choose a category and write. You can use bold, italic, lists, links and photos. Photos are uploaded from your computer rather than linked in from somewhere else, so they keep working when the other site changes.
Keep titles short and specific. "Domain still says not connected after 2 days" gets a useful answer faster than "Website help".
Replying and tagging
Anyone can reply, and you can like a post or a reply. Typing @ in a reply offers the people already in that thread, so tagging someone tells a person who is part of the conversation rather than paging a stranger.
You can edit or delete anything you wrote. The Marketli team can pin a post, lock it, mark a reply as the answer, and remove anything that does not belong.
Emails
You get one email when someone replies to your post or your reply, or tags you in a thread. That is the only notification the community sends: there is no push and no bell.
To turn it off, go to Profile and switch off Email me about replies and tags under Community emails. Every community email also says how to turn it off, at the bottom.
Finding things
The search box at the top covers both posts and help articles, and shows them in two groups so you can tell an answer from a guide. Latest sorts by recent activity, Top by the busiest threads of the last 30 days, and pinned posts stay at the top of both.
Still stuck? Email help@marketli.app.