Your profile, password and support

Your Profile page holds everything personal to you, as opposed to your company.

What is on it

Your photo, name and details: edit with the pencil.
Public Profile: whether you appear in the directory. See Your directory listing and public pages.
Notification settings.
Out of office.
Appointment availability: your working hours and time zone. See Appointment links and intake forms.
Email signature.
Connected inboxes: see Connecting your inbox.
Get the Marketli App and Save Properties from Anywhere: see The mobile app and Chrome extension.
The Account card: Help, Change Password, Sign Out and Delete Account.

Keep your mobile number on your profile current. It is what the mobile dial-bridge rings when you place a call from a phone, and what a direct phone line forwards to.

Changing your password

Profile → Change Password, in the Account card at the bottom.

Deleting your account

Delete Account is at the bottom of the same card, and it is permanent: This action cannot be undone and will delete all your data, including workspaces, properties, and connections.

If you only want to stop being billed, cancel the subscription instead. See Billing and your plan. Cancelling and deleting are not the same thing.

Getting support

Email help@marketli.app.

Things worth including so the first reply is a useful one:

Your company name.
What you were doing, and what you expected instead.
The exact wording of any error or toast message.
Whether you were on desktop, iPhone or Android.

For anything involving a message that did not send, check the run log or the send result first: Marketli usually states the reason in plain English, and quoting it saves a round trip. The common ones are listed in How automations work.

Things support has to do for you

A few things are deliberately not self-service:

Changing your company's industry. It is fixed once set.
Anything requiring a billing correction on a past invoice.