Google reviews on your website

Your Marketli-built website can show your Google rating and some of your Google reviews, pulled live from your Google Business Profile. You switch it on once, in Marketli, and the reviews on your site keep up with Google on their own. Nobody has to copy a review into your website by hand again.

You will find it on the Website page, under Widgets, in the Google reviews section. Anyone in your company can see the settings. Only owners and admins can change them.

Switching it on

Open the Google reviews panel.
Read the listing shown under Your Google listing. It is the business name and address Google holds for your business. Make sure it is yours.
Turn on Show Google reviews on my website and press Save.

Reviews are off until you switch them on. That is deliberate: we want a person to look at the listing name first, because a business pointed at the wrong Google listing would otherwise show somebody else's reviews.

If the listing is wrong, or there is none, open Company settings, go to Google Business, connect your Google account and choose your profile. Then come back to the panel.

If your business serves customers at their location and has no shopfront, Google hides your street address. The panel shows Service-area business instead, which is normal.

What your visitors see

Your overall Google rating and your total number of Google reviews.
Your reviews, each with the reviewer's name, their star rating, when they wrote it, and their words exactly as they wrote them.
A link to your listing on Google Maps.

What we do not do, on purpose

We do not choose which reviews appear. By default your website shows the five reviews Google picks, in Google's order. You cannot pick particular reviews.

Showing all your reviews

Google only shares every review with a business that has connected its Google Business Profile. Once you have connected yours in Company settings, under Google Business, and chosen your profile, the panel can offer Show all reviews. It is off until you switch it on, and the panel tells you if it is not available for your website yet.

With it on, your website shows every written review on your Google profile, most recent first. That includes low ratings, and each reviewer's name and photo. Reviews that are stars only, with no words, are not listed. Replies you have written on Google are not shown.

We do not hide low ratings. If one of your reviews is a two-star review, it is shown with the others. Showing only the flattering ones would mislead your visitors, so there is no setting for it.

We do not edit reviews. Spelling, wording and length are left exactly as the reviewer wrote them.

It does not help your search ranking. The reviews are loaded in your visitor's browser after the page opens, so search engines do not read them as part of your page, and we do not add review star markup for search results. This feature is there to build trust with the people already on your site. Your ranking on Google Maps comes from your Google Business Profile itself.

How fresh the reviews are

We ask Google for your reviews about once a day, so a new review can take up to a day to appear on your website.

When you change a setting, such as switching reviews off, the change can take up to five minutes to reach every visitor.

When the reviews section is missing

Your website shows the reviews section only when there is something good to show. If anything goes wrong, the section is simply left out, and the rest of your page is untouched. You will never see an error message or an empty box on your site.

The section is left out when:

reviews are switched off, or your business has no Google listing
your listing has no written reviews yet
Google did not answer when we asked. It comes back on its own, with nothing for you to do.
Google no longer recognises your listing, which can happen if a listing is moved or merged. The panel says so, and choosing your profile again in Company settings fixes it.
your website does not have a domain connected yet. See Connect your own domain.

The panel has a preview of the five reviews Google picks, so you can check without opening your site.

Getting more reviews

This feature shows the reviews you already have on Google. To ask happy clients for new ones, see Referrals and reviews.