Billing and your plan
What the plan costs, how to update your card, download invoices, cancel or resume, and why none of this is in the mobile app.
Billing is at Company → Billing, and only company owners and admins see the tab.
What it costs
The Marketli Business Building Program is the full platform on one monthly subscription. It starts the day you sign up, there is no trial, and you can cancel any time.
- Billed monthly: your rate is agreed when your account is set up.
- 3 team members included.
- Extra seats $19 per month + GST each, charged when you add them.
- Your industry directory listing is part of the program, so there is nothing separate to buy.
Payments are handled by Stripe.
The billing panel
The panel shows your current status, the products on your subscription with their status, and your card: Card on file: Visa •••• 4242, expires 04/28, or No card on file.
The buttons available to you:
| Button | What it does |
|---|---|
| Add card / Update card | Opens the card form. |
| Invoices | Your invoice history. |
| Cancel subscription | Ends it at the close of the current period. |
| Resume subscription | Appears instead of Cancel once a cancellation is pending. |
There is also a small link at the bottom (Prefer Stripe's billing portal? Open it here), which opens the hosted Stripe portal if you would rather manage things there.
Cancelling and resuming
Cancelling does not cut you off immediately: Subscription will end at the close of the current period. Until then everything keeps working, and Resume subscription puts it back with no gap.
Adding a seat
When every seat is taken or has an invitation waiting, the invite panel tells you and offers Add Seat ($19/month + GST), charged now. Once the seat is added you can send the invitation. See Managing your team.
Billing is not in the mobile app
Subscription management is web only. Open Marketli in a browser to change your plan, update your card or download invoices. You will not find these controls in the iPhone or Android app.
If billing details will not load
The panel says so plainly, We couldn't load your billing details, and offers Open Stripe billing portal as the way through. Everything you need is available there.
Listing-only customers
If you took a directory listing rather than the program, you still get a Billing tab at Company → Billing, but it is a simpler one: a listing is its own, much smaller monthly subscription, so the tab shows what it costs and a single Manage billing button.
That button opens your Stripe billing page, which is where you change the card, download invoices and cancel. There is no in-app panel, no seats and no add-ons to manage, because a listing has none of them.
Cancelling takes your company and broker pages down and stops the enquiry forms. Everything you have entered stays in your account, so starting again later puts the same pages back.
Moving up to the program cancels the listing subscription for you, so you are never billed for both. See Your directory listing and public pages.
Still stuck? Email help@marketli.app.